Privacy Policy / Terms and Conditions

PatchOS Mobile App

PatchOS Mobile App — Terms & Conditions

Effective Date: 05/18/2026

Welcome to the PatchOS Mobile App (“PatchOS,” “the App,” “we,” “us,” or “our”), operated by PT Biz CRM LLC (“Patch”).

By downloading, accessing, or using the PatchOS Mobile App, you agree to the following Terms & Conditions. If you do not agree to these terms, please do not use the App.

1. Use of the App

PatchOS provides CRM, communication, scheduling, automation, and business management tools for clinics and healthcare businesses.

You agree to use the App only for lawful business purposes and in compliance with all applicable laws and regulations.

You may not:

  • Use the App for illegal, fraudulent, or abusive activity
  • Attempt to gain unauthorized access to other accounts or systems
  • Reverse engineer, copy, or redistribute the platform
  • Use the App to send spam, unsolicited marketing, or prohibited content

2. Account Access & Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to:

  • Provide accurate account information
  • Maintain secure passwords
  • Notify Patch immediately of unauthorized access or security concerns

Patch is not responsible for losses caused by unauthorized access resulting from compromised credentials.

3. Phone, SMS & Communication Services

If enabled on your account, PatchOS may provide phone calling, SMS messaging, voicemail, and communication tools.

By using these services, you acknowledge:

  • Message and data rates may apply through your mobile carrier
  • SMS delivery is not guaranteed
  • You are responsible for compliance with applicable texting and communication laws
  • A2P verification may be required before business texting is enabled

Users may opt out of SMS communication at any time by replying “STOP” to applicable messages.

For assistance, reply “HELP” or contact hello@thepatchsystem.com.

4. Notifications & Mobile Features

The App may send push notifications, reminders, and alerts related to leads, appointments, workflows, and communications.

Notification delivery may depend on:

  • Device settings
  • Mobile carrier
  • Internet connectivity
  • Operating system permissions

Patch is not responsible for delayed or failed notifications caused by third-party systems or device settings.

5. Acceptable Use

You agree not to:

  • Use the App for unlawful or fraudulent purposes
  • Send spam or prohibited communications
  • Attempt unauthorized access to systems or accounts
  • Interfere with platform functionality or security

Patch reserves the right to suspend or terminate accounts violating these terms.

6. Account Suspension or Termination

Patch reserves the right to suspend or terminate access to the App if:

  • These Terms are violated
  • Fraudulent or abusive behavior is detected
  • Required payments are not made
  • Use of the platform creates legal or security risks

7. Disclaimer

PatchOS is provided “as is” without warranties of any kind, express or implied.

While we strive for reliable uptime and performance, we do not guarantee:

  • Uninterrupted service
  • Error-free operation
  • Compatibility with all devices or integrations

8. Limitation of Liability

To the maximum extent permitted by law, PT Biz CRM LLC shall not be liable for indirect, incidental, consequential, or special damages arising from use of the PatchOS Mobile App.

9. Changes to These Terms

We may update these Terms & Conditions periodically. Continued use of the App after updates constitutes acceptance of the revised terms.

10. Contact Information

PT Biz CRM LLC (Patch)
Website: www.thepatchsystem.com
Email: hello@thepatchsystem.com

PatchOS Mobile App — Privacy Policy

Effective Date: 05/18/2026

PT Biz CRM LLC (“Patch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your information when using the PatchOS Mobile App (“PatchOS” or “the App”).

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect the following information when you use PatchOS:

Account Information

  • Name
  • Email address
  • Phone number
  • Business or clinic information
  • User role and permissions

Usage Information

  • Device type
  • Operating system
  • App usage activity
  • Login timestamps
  • Notification preferences
  • IP address

Communication Data

If communication tools are enabled:

  • SMS and call activity logs
  • Voicemail data
  • Appointment confirmations
  • Workflow communication history

2. How We Use Information

We use collected information to:

  • Provide and maintain PatchOS services
  • Enable CRM and communication features
  • Send notifications and account updates
  • Improve app functionality and reliability
  • Provide customer support
  • Maintain account security
  • Comply with legal obligations

Patch does not sell personal information.

3. Mobile & SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent will never be sold or shared with third parties.

4. Third-Party Services

PatchOS may use third-party platforms and providers to support functionality, including:

  • Cloud hosting providers
  • CRM infrastructure
  • Analytics tools
  • Communication providers
  • Payment processors

These services only receive information necessary to perform their functions.

5. Data Security

Patch uses commercially reasonable safeguards to protect your information, including:

  • Secure servers
  • Access controls
  • Authentication systems
  • Encrypted connections where applicable

However, no method of online transmission or storage is completely secure.

6. Account Deletion Requests

Users may request deletion of their account and associated data by contacting Patch Support.

Requests should be submitted from the email associated with the account and include:

  • Full name
  • Clinic/business name
  • Account email address

Certain data may be retained as required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your information
  • Correct inaccurate data
  • Request deletion
  • Opt out of marketing communications

To exercise these rights, contact us at hello@thepatchsystem.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the App or on our website.

9. Contact Us

PT Biz CRM LLC (Patch)
Website: www.thepatchsystem.com
Email: hello@thepatchsystem.com